Return & Refund Policy

Return & Refund Policy for PolaShop.store
Last Updated: June 2026

At PolaShop.store, customer satisfaction is important to us. If you are not completely satisfied with your purchase, please review our Return & Refund Policy below.

1. Return Eligibility

You may request a return if:

  • The item is damaged upon delivery.
  • The wrong item was received.
  • The item has a manufacturing defect.
  • The item is returned in its original condition and packaging.

To be eligible for a return, you must contact us within 7 days of receiving your order.

2. Non-Returnable Items

The following items cannot be returned unless they arrive damaged or defective:

  • Personal care products
  • Hygiene-related products
  • Customized or personalized items
  • Items damaged due to misuse or improper handling by the customer

3. Return Process

To initiate a return:

  1. Contact our customer support team.
  2. Provide your order number and details of the issue.
  3. Include photos if the item is damaged, defective, or incorrect.
  4. Wait for return approval instructions before sending the item back.

Unauthorized returns may not be accepted.

4. Refunds

Once the returned item is received and inspected:

  • Approved refunds will be processed within a reasonable period.
  • Refunds may be issued through the original payment method where applicable.
  • For Cash on Delivery (COD) orders, refunds may be processed through an agreed alternative method.

5. Exchange Policy

If you receive a defective or incorrect product, we may offer:

  • A replacement item
  • An exchange for the same product
  • A refund, depending on availability and circumstances

6. Shipping Costs

  • If the return is due to our error (wrong item, defective item, or damaged product), return shipping costs may be covered by us.
  • If the return is requested for personal reasons, return shipping costs may be the responsibility of the customer.

7. Order Cancellation

Orders may be canceled before shipment confirmation.

Once an order has been shipped, it may no longer be eligible for cancellation and must follow the return process described above.

8. Refused Deliveries

Customers who repeatedly refuse confirmed Cash on Delivery orders without valid reasons may be restricted from placing future orders.

9. Contact Us

If you have any questions regarding returns, exchanges, or refunds, please contact us through:

Website: PolaShop.store

By placing an order with PolaShop.store, you agree to this Return & Refund Policy.